Category Archives: Provider Relations

FAQs | For Doctors

Soteria Healthcare’s Claim Department is here to assist you with all of your claims filing, payment questions, research requests and more. Our highly trained staff is ready to assist you. Below is a list of helpful tools to assist in navigating the Soteria Healthcare Network experience.

Black Red and Yellow Illustrative News & Politics Podcast Cover(9)Where do I MAIL my claims?

Attn: Soteria Healthcare – Claims Department
4080 McGinnis Ferry Road
Bldg. 800 ~ Suite 801
Alpharetta, Georgia 30005

Tel: (770) 455-8190
(Claims Department Is Option # 1)

cropped-2006_shn_logo_pantone2.jpgWHO can I CALL if I have questions?

  • Soteria’s Claim Department
  • Tel: (770) 455-8190

What Is Our FAX number?

  • Soteria’s Claim Department
  • Fax: (770) 455-4120 | If I have a question about a payment or claim status?
  • Please call Soteria’s Claim Department
  • Tel: (770) 455-8190 or
  • Fax: (770) 455-4120

Black Red and Yellow Illustrative News & Politics Podcast Cover(13)What about e-mail?

Because not everyone has access to encrypted e-mail, Soteria requests that you either call or fax us with your questions. However, if your e-mail(s) DO NOT contain PHI (Personal Health Information) then, we would be happy to hear from you. However, please understand that we do follow HIPAA Guidelines and DO NOT want or encourage you to send claim information in this manner.

  • E-Mail:
  • Tel: (770) 455-8190
    (Claims Department – Option 1)