Top 10 Patient Relations Pro Tips FOR Chiropractors!
I read recently that people on average feel about 35 emotions an hour.
That tracks, right? Yeah, it totally makes sense.
Audio Lesson | Duration/Length: 18-minutes; 10-seconds
When two worlds [or words] collide ... healthcare and hospitality or, customer service and patient relations -- why is it that there's a cataclysmic, volcanic eruption of resentment, contempt and anger that occurs in most medical practices and healthcare environments? It's like we've 'crossed the streams' [Ghostbusters reference if you didn't catch it] and there is this unspoken operational narrative among administrative staff behind the barrier labeled the service window [apparently for HIPAA and our safety, right?!] and many too busy to care office managers at-work today that resent the Patient for having the stones to simple show up and expect an ounce of respect and kindness from their local medical team.
So, healthcare and hospitality. Customer service and patient relations.
Why is it these words elicit an insurmountable tidal wave of untreated anger and contempt by medical practices across the U.S.?
Refund Policy: Please be aware, there are no refunds on physical or digital orders. Your order, if physical merchandise (i.e. book(s)), will be processed within 5 business days and sent via USPS Media Mail (U.S. Only) or USPS Library Mail (U.S. Only). We are not responsible for mailing delays; you will not receive a tracking number. All sales are final.
Terms of Use Disclaimer: The authors, creators, and guests of this website, webinar(s), audio, recordings, downloads, products, courses, etc., are released from all liability for the content provided. The information presented is for general informational purposes only and should not be considered professional advice. Additionally, the content is not intended to provide business, accounting, medical, legal, financial, or any other professional advice. User(s) should always consult with appropriate professionals for specific advice tailored to their situation. The authors, creators, and guests are not responsible for any errors or omissions in the content or for any potential damages or losses resulting from using the information provided. This content may not be copied, redistributed, forwarded or reproduced.
By purchasing this content, you are accepting Acknowledgement and Consent of Community Guidelines, Code of Conduct & Terms & Conditions found here (https://www.soteriahealthcare.com/disclaimers) and Terms of Use Disclaimer.
Additional terms may apply.
I read recently that people on average feel about 35 emotions an hour.
That tracks, right? Yeah, it totally makes sense.
Audio Lesson | Duration/Length: 18-minutes; 10-seconds
When two worlds [or words] collide ... healthcare and hospitality or, customer service and patient relations -- why is it that there's a cataclysmic, volcanic eruption of resentment, contempt and anger that occurs in most medical practices and healthcare environments? It's like we've 'crossed the streams' [Ghostbusters reference if you didn't catch it] and there is this unspoken operational narrative among administrative staff behind the barrier labeled the service window [apparently for HIPAA and our safety, right?!] and many too busy to care office managers at-work today that resent the Patient for having the stones to simple show up and expect an ounce of respect and kindness from their local medical team.
So, healthcare and hospitality. Customer service and patient relations.
Why is it these words elicit an insurmountable tidal wave of untreated anger and contempt by medical practices across the U.S.?
Refund Policy: Please be aware, there are no refunds on physical or digital orders. Your order, if physical merchandise (i.e. book(s)), will be processed within 5 business days and sent via USPS Media Mail (U.S. Only) or USPS Library Mail (U.S. Only). We are not responsible for mailing delays; you will not receive a tracking number. All sales are final.
Terms of Use Disclaimer: The authors, creators, and guests of this website, webinar(s), audio, recordings, downloads, products, courses, etc., are released from all liability for the content provided. The information presented is for general informational purposes only and should not be considered professional advice. Additionally, the content is not intended to provide business, accounting, medical, legal, financial, or any other professional advice. User(s) should always consult with appropriate professionals for specific advice tailored to their situation. The authors, creators, and guests are not responsible for any errors or omissions in the content or for any potential damages or losses resulting from using the information provided. This content may not be copied, redistributed, forwarded or reproduced.
By purchasing this content, you are accepting Acknowledgement and Consent of Community Guidelines, Code of Conduct & Terms & Conditions found here (https://www.soteriahealthcare.com/disclaimers) and Terms of Use Disclaimer.
Additional terms may apply.
I read recently that people on average feel about 35 emotions an hour.
That tracks, right? Yeah, it totally makes sense.
Audio Lesson | Duration/Length: 18-minutes; 10-seconds
When two worlds [or words] collide ... healthcare and hospitality or, customer service and patient relations -- why is it that there's a cataclysmic, volcanic eruption of resentment, contempt and anger that occurs in most medical practices and healthcare environments? It's like we've 'crossed the streams' [Ghostbusters reference if you didn't catch it] and there is this unspoken operational narrative among administrative staff behind the barrier labeled the service window [apparently for HIPAA and our safety, right?!] and many too busy to care office managers at-work today that resent the Patient for having the stones to simple show up and expect an ounce of respect and kindness from their local medical team.
So, healthcare and hospitality. Customer service and patient relations.
Why is it these words elicit an insurmountable tidal wave of untreated anger and contempt by medical practices across the U.S.?
Refund Policy: Please be aware, there are no refunds on physical or digital orders. Your order, if physical merchandise (i.e. book(s)), will be processed within 5 business days and sent via USPS Media Mail (U.S. Only) or USPS Library Mail (U.S. Only). We are not responsible for mailing delays; you will not receive a tracking number. All sales are final.
Terms of Use Disclaimer: The authors, creators, and guests of this website, webinar(s), audio, recordings, downloads, products, courses, etc., are released from all liability for the content provided. The information presented is for general informational purposes only and should not be considered professional advice. Additionally, the content is not intended to provide business, accounting, medical, legal, financial, or any other professional advice. User(s) should always consult with appropriate professionals for specific advice tailored to their situation. The authors, creators, and guests are not responsible for any errors or omissions in the content or for any potential damages or losses resulting from using the information provided. This content may not be copied, redistributed, forwarded or reproduced.
By purchasing this content, you are accepting Acknowledgement and Consent of Community Guidelines, Code of Conduct & Terms & Conditions found here (https://www.soteriahealthcare.com/disclaimers) and Terms of Use Disclaimer.
Additional terms may apply.